1. General Provisions
Sayob.com (hereinafter referred to as “Sayob,” “we,” “us,” or “our”) attaches the highest importance to the protection of your personal data. We handle your personal information confidentially and process it exclusively in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR) and the laws of the Federal Republic of Germany.
By using our websites, including sayob.com, you agree to the terms of this Privacy Policy.
This Privacy Policy does not apply to external companies or individuals not affiliated with Sayob, nor to information that customers store on our servers as part of our hosting or computing services. Such information is governed exclusively by the applicable service agreements.
2. Data Collection
2.1. Information You Provide to Us
We collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, postal address, ZIP code, phone number, payment method, and password
- Information you provide when purchasing our products or services
- Data you submit when contacting support, completing surveys, or providing feedback
When you enter into a contract with us through our website or log in to your customer account, we process the information you provide for contract performance and customer management purposes.
2.2. Automatically Collected Information
When you visit our websites or use our services, we automatically collect technical data such as:
- IP address
- Browser type, operating system, and device characteristics
- Date, time, and duration of your visit
- Support interactions, including chat or call logs
- Location data, cookies, and similar technologies
2.3. Analytics Services
We use Google Analytics and Meta (Facebook) Business Tools to analyze and improve our services.
3. Use of Your Data
We process your personal data for the following purposes:
- To fulfill contractual obligations and provide our services
- To manage, improve, and personalize our services and website
- To communicate with you regarding billing, account management, and support
- To comply with legal requirements
- To prevent fraud and misuse
- To conduct marketing activities and customer surveys
- To perform internal analyses and business evaluations (Business Intelligence)
4. Disclosure of Personal Data
Sayob.com will only disclose personal data to third parties when it is necessary for contractual performance, required by law, or you have given explicit consent. Any service providers acting on our behalf are contractually obligated to comply with the GDPR.
5. Data Security
While data transmission over the Internet can never be completely secure, we employ advanced security measures to protect your personal data from unauthorized access, loss, or misuse. If you suspect your account has been compromised, contact us immediately at [email protected].
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access to your data (Art. 15 GDPR)
- Rectification of inaccurate data (Art. 16 GDPR)
- Erasure of data under certain conditions (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Objection to processing (Art. 21 GDPR)
- Withdrawal of consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise your rights, please email us at [email protected]. We can only process requests sent from the registered account email for security reasons.
7. Data Retention and Deletion
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Once no longer needed, your data will be deleted or anonymized.
8. Third Parties and Advertising
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We also use advertising services such as Google Ads, Meta Ads (Facebook), and Yandex Direct. Data collected by these platforms is processed according to their respective privacy policies.
9. Children's Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from minors. If you become aware of such a case, please notify us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The current version is always available at Privacy Policy. If significant changes occur, we will notify users by email or via the customer portal.
Data Controller
Sayob.com
Eichendorffstraße 30
61440 Oberursel, Germany
Contact:
Phone (DE): +49 162 8205880
Email: [email protected]
Commercial Register: HRB Bad Homburg v.d.H. 11295
VAT ID: DE268151376
